Return and refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To qualify for a return:

  • The item must be in the same condition as when it was received.

  • It must be unused, unworn, and include original tags if applicable.

  • It must be returned in its original packaging.

  • A receipt or proof of purchase must accompany the return.

  1. How to Start a Return

To begin a return, please contact us at:

info@wrenairegroc.com

If your return request is approved:

  • We will provide a return shipping label.

  • You will receive clear instructions explaining how and where to send your package.

Important:
Items returned without first requesting a return and obtaining authorization will not be accepted.

If you have questions about returns, you can contact us at info@wrenairegroc.com.

  1. Damages & Issues

Please check your order when it is delivered.

If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and make it right.

  1. Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods, such as food, plants, or flowers

  • Custom or personalized products

  • Personal care items, such as beauty or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also cannot accept returns for:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before beginning a return.

  1. Exchanges

The quickest way to receive the item you want is to:

  • Return the original item.

  • After the return is accepted, place a new order for the replacement item.

  1. European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • The item must be unused, unworn, and have tags.

  • It must be in its original packaging.

  • Proof of purchase is required.

This right applies regardless of the standard 30-day return policy.

  1. Refunds

After we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds are issued to your original payment method.

  • Please allow up to 10 business days for the refund to be processed.

Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@wrenairegroc.com.

  1. Return Address

A return shipping label provided by wrenairegroc.com is required before sending any items.

For the return address, please contact customer service.